Lessons in hiring, engaging and retaining employees
By Cayley Dow
Being a hotel leader is challenging. I remember my days were often characterized by my rotating office door and urgent requests, each more pressing than...
AI tools for customer segmentation are critical for the hotel industry
By Larry and Adam Mogelonsky
Customer segmentation has been critical from Day 1 for the modern hotel industry. More recently, with numerous data sets being merged due to...
2024 Rosanna Caira Lifetime Achievement Award: Josef Ebner
By Jenny Febbraro
It’s an award that celebrates a life’s worth of dedication. Recently retired, Josef Ebner, regional VP, Canada & managing director at Langham Hospitality Group, Chelsea...
2024 Company of the Year: InnVest Hotels
By Danielle Schalk
Toronto-based InnVest Hotels has a long and rich history in Canada’s hotel industry, which began in 1978 with a single Journey’s End Motel. In the...
2024 Regional Company of the Year: Opal Hospitality
By Nicole Di Tomasso
Leaders in the development and management of hospitality spaces, Mississauga, Ont.-based Opal Hospitality — Hotelier’s Regional Company of the Year — has been led...
2024 Hotelier of the Year: Madone Pelan
By Rosanna Caira
When Madone Pelan assumed the role of director of Sales at Victoria’s beautiful and historic Oak Bay Resort Hotel in 2015, the hotel was in...
2024 Supplier of the Year: DesignAgency
By Nicole Di Tomasso
Starting a business with close friends can be a risky endeavor, but Allen Chan, Anwar Mekhayech, and Matt Davis have proven it can also...
Market segmentation is a key piece of revenue management
By Laura Pratt
The more a hotel knows about its guests, the better it can entice them to book and the better it can meet their needs on...
Boutique hotels exude a distinctive personality and character
By Robin Roberts
Boutique Hotels have long attracted travellers who prefer a small, charming, unique property with an emphasis on personal, intimate service. According to Future Market Insights...
Hotels and OTAs are putting their customer data to good use
By Eric Alister
It goes without saying that Artificial Intelligence (AI) has unveiled to hotel and online-travel agency (OTA) brands the hidden powers of customer data collection for...
