Communication Strategies Can Help Manage High-Pressure Situations in Hospitality
By Rick Farrell, president, PlantTours
The hospitality industry is notorious for its fast-paced and high-pressure environment. From managing multiple tables in a busy restaurant to ensuring seamless check-ins...
The Role of AI in the Hotel Industry
By CBRE Limited
Artificial Intelligence (AI) is increasingly being adopted across sectors to automate tasks and increase efficiency in the workplace. While the hospitality sector’s adoption has been...
Navigating the Challenge of Unruly Guests in the Hospitality Industry
In the hospitality industry, dealing with unruly or hostile guests is an inevitable part of the job.
Exceptional customer service is easily one of the most important parts...
Elevating the Outdoor Experience in Hospitality
According to the National Restaurant Association, nearly seven in 10 customers say they like having an outdoor dining option when they eat away-from-home, and adding an outdoor...
Questex International Hospitality Investment Forum EMEA Held in Berlin
By Stephen Renard
BERLIN — The Questex International Hospitality Investment Forum EMEA (IHIF EMEA) has once again cemented its reputation as a premier event in the hospitality-investment landscape....
Q&A with Jess Hunichen and Emily Ward, co-founders of Shine Talent Group
Launched in 2015, Shine Talent Group, a global influencer talent-management agency, serves as a resource for brands and marketing/PR agencies to create and manage campaigns, cast influencers,...
Hotels Adopt Strategies to Harness Loyalty Programs
By Mo Chaar, Chief Commercial Officer, Givex
Despite economic uncertainty, 70 per cent of Canadians still plan to take a vacation this year, presenting an opportunity for hotels...
ORHMA and CAN WIN Host Webinar about Accessible & Inclusive Employment
By Roseline Victoria Vijayakumar
ORHMA and Partners in Workforce Innovation (CAN WIN), an organization that aims to increase workforce inclusive for people with disabilities by connecting employers with...
Navigating Social Media in Volatile Times
By Fred Bean
In the face of ongoing conflicts and challenging situations, the hospitality industry finds itself navigating a delicate balance on social media. While social-media platforms offer...
The Urge to Merge: Why The Hospitality Sector Needs a Prenup
By Fred Bean, CEO and founder of HotelPORT
The desire to consolidate within the hospitality sector is showing no signs of slowing down. In fact, quite the opposite,...
